We are looking to hire a Systems Administrator I to join our growing Business Technology Services
team.  The Systems Administrator is responsible for assisting in managing a complex server
infrastructure environment spanning multiple locations including Azure and leveraging the latest in
server virtualization technologies and hardware platforms.

Acts as secondary support escalation and advanced issue resolution. Focus is on support for and
troubleshooting of complex or simultaneous problems or events impacting operation of standardized
deployments. May be alternatively assigned to support of non-standardized systems for pre-
standardized sites and facilities.

Roles/Responsibilities:

• Be an ambassador for IT, working across the business to provide effective communication on IT
  matters.
• Supports and helps drive the development of team/department goals and procedures
• High level administration knowledge of:
  •  Server and desktop operating systems, including experience with Windows 10/11,
    Windows Server/Terminal Server 2016/2022.
  • VMWare ESXi, VCenter, VM operations
  • Active Directory, Group Policy Management, Remote Desktop Management and
    Licensing, DNS and DHCP
•  Highly Proficient in/with:
  • Technology support experience supporting users at all levels
  • ITSM/Ticketing system experience – ServiceNow
  • Experience with desktop and server operating systems, including experience with
    Windows 7, Windows 10, Windows Server/Terminal Server 2016/2022.
  • Printer configuration and troubleshoot (Direct Connected & Networked)
  • Experience in appropriate server resource allocation and analysis
  • Hands-on troubleshooting of server hardware related problems such as CPU, RAM, and
    disk failures.
  • UPS management in an enterprise
  • Basic switching, routing and wireless networking – ability to traverse the OSI layer
    effectively in troubleshooting.
  • Active Directory & Exchange (Accounts, Logins, Password Resets etc.)
  • Strong documentation skills
  • Install and configure server-based software and hardware
  • Manage network servers and technology tools
  • Manage a 2016 Active Directory environment across multiple locations
  • Monitor performance and maintain systems according to requirements
  • Troubleshoot issues and outages
  • Upgrade systems with new releases and patches using enterprise-wide patching
    technologies
  • Follow change control processes as defined by IT leadership

Desired Skills:

• Active Directory
• PowerShell scripting
• Microsoft M365 (Exchange, OneDrive, Teams, SharePoint)
• Microsoft AD (Azure/Hybrid)
• VMWare experience
• Cloud Computing Platforms (AWS, Azure)
• Certifications – VMWare (VCA, VCP, VCAP), ITIL, Microsoft (MCSA, MCSE)
• Scripting/automation experience a plus
• 5+ years direct technical experience.

Critical Competencies for Success in the Role:

• Demonstrates exceptional customer service skills and empathy.

• Contributes to the team effort

• Maintains professional and technical knowledge

• Works well with colleagues, customers and supervisors

• Ability to work calmly in urgent or stressful situations (Supporting hospitals where the end users
  could be in a panic/angry)

• Acts on constructive feedback

• Seeks continual improvement

• Ability to multitask well

• Ability to follow instructions and not be afraid to ask questions

• Ability to work individually and in teams. Knowing when to lead and when to follow and how to
  make a positive contribution to the team

• Organized work habits and attention to detail

• Punctuality, the ability to meet deadlines, and a good grasp and use of common courtesy and
  appropriate manners

• Ability to diagnose problems and develop thoughtful and appropriate solutions

• Ability to deal appropriately and respectfully with end-users, sometimes in stressful situations.

• Professional presentation

• Good communication skills with users of all ages/skill levels/etc. (Customer base may not be
  technically savvy)

• Strong Desire to solve problems and make things better

• Thinks clearly in difficult situations and know when to escalate and ask for help

• Self-motivated and directed.

• Keen attention to detail.

• Proven analytical and problem-solving abilities.

• Keeps detailed records of all work done

• Interacts with customers and dealer vendors to address with technical difficulties, installations,
  software and network configuration etc.

• Analyzes review and inspection findings to determine source of problem, and recommends
  repair, replacement, or other corrective action

• Maintains awareness of team KPI performance and SLA achievement.

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