Location

LATAM / Remote

We are seeking an experienced IT Consultant / Manager to lead a formal analysis and feasibility assessment for establishing a shared services model across our holding company and its two subsidiaries. The role combines strategic IT leadership, enterprise architecture, process optimization, governance, and program management. The primary objective is to design a scalable, cost-effective, secure, and High-Value Shared Services Center (SSC) or equivalent construct that consolidates IT and related services to achieve synergies, standardization, and improved service delivery.

Key Responsibilities

1. Strategic Analysis & Business Case

    

   • Lead the end-to-end analysis to determine the optimal shared services model (e.g., SSC, Center of Excellence) for IT and selected business services.
   • Define target operating model (TOM), service catalog, and performance metrics aligned with corporate strategy.
   • Develop a robust business case including cost-benefit analysis, ROI, NPV, TCO, risk assessment, and dependency mapping across subsidiaries.
   • Identify potential non-IT shared services opportunities (e.g., HRIS, finance systems interfaces, procurement tools) that could leverage common platforms.
2. Current State Assessment

    

   • Conduct comprehensive current-state assessments of IT environments, processes, data, applications, infrastructure, security posture, and governance in the Holding Company and both subsidiaries.
   • Map as-is processes, roles, RACI matrices, tools, data flows, integration touchpoints, and regulatory/compliance considerations.
   • Evaluate vendor contracts, licensing, and total cost of ownership to identify consolidation opportunities.
3. Target State Design

    

   • Define the future-state operating model, service catalogue, service levels (SLAs/SLOs), demand management, and capacity planning.
   • Architect the target IT landscape (applications, platforms, data architecture, cloud strategy, cybersecurity controls, and mobility/endpoint management) optimized for shared services.
   • Establish governance structures, decision rights, and stewardship across the Holding Company and subsidiaries.
4. Technology & Architecture

    

   • Propose a reference architecture including integration patterns (APIs, ESB/iPaaS), data standards, security controls, identity and access management, and cloud adoption plan.
   • Recommend platforms and tools for shared services (ERP, ITSM, monitoring/observability, backup/disaster recovery, cybersecurity, collaboration, analytics) with rationale and migration path.
   • Define data management, master data governance, data privacy, and compliance considerations (e.g., GDPR, local regulations).
5. Migration & Roadmap

    

   • Develop a phased implementation roadmap with milestones, workstreams, and dependency management.
   • Identify required program governance, stakeholder engagement plans, change management, and training needs.
   • Produce a high-level migration approach (pilot, rollout strategy, cutover plans) with risk mitigation.
6. Organization, People, and Process

    

   • Define the organizational structure for the shared services unit, including roles, responsibilities, skill gaps, hiring plans, and capacity requirements.
   • Develop process redesign plans leveraging ITIL/ITSM, IT governance frameworks, and lean principles to enable standardized, repeatable, and measurable service delivery.
   • Design a performance measurement framework with KPI/KQI dashboards for continual improvement.
7. Security, Compliance, and Risk

    

   • Incorporate information security by design into the target architecture and service delivery model.
   • Conduct risk assessments, security controls mapping, and compliance checklists for cross-subsidiary operations.
   • Establish governance for data protection, access management, incident response, and audit readiness.
8. Vendor, Financial, and Contract Management

    

   • Assess and rationalize the existing vendor landscape and identify opportunities for consolidation and improved commercial terms.
   • Develop procurement, licensing, and outsourcing strategies aligned with the shared services plan.
   • Create a financial model including CAPEX/OPEX, return timelines, and ongoing cost optimization strategies.
9. Stakeholder Engagement & Change Management

    

   • Facilitate workshops with executives and functional leaders across the Holding Company and subsidiaries.
   • Communicate the shared services vision, roadmap, benefits, and milestones to build consensus and sponsorship.
   • Develop change management materials, training plans, and adoption strategies to minimize disruption.
10. Documentation, Reporting, and Governance

     

    • Produce comprehensive deliverables including current-state reports, target-state designs, business cases, governance models, risk registers, and implementation plans.
    • Present findings and recommendations to executive leadership and prepare board-level briefings as required.
    • Establish an ongoing governance and reporting cadence for the transition program.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. Master’s degree or MBA is a plus.
• Experience: 8+ years in IT management, consulting, or program leadership with demonstrated success in:
  • Analyzing and designing shared services or centralized IT operating models (preferably in mid-to-large enterprises with multiple subsidiaries).
  • Enterprise architecture, IT strategy, and technology roadmaps.
  • IT service management (ITIL) and governance frameworks; PMO experience.
  • Cloud strategy, cybersecurity, data management, and integration architecture.
  • Change management, stakeholder engagement, and cross-cultural coordination across multiple entities.
• Industry Knowledge: Exposure to holding company structures or multi-subsidiary organizations is advantageous.
• Certifications: ITIL Practitioner/Expert, TOGAF, change management (e.g., PROSCI), PMP/PMI, CISSP or equivalent security certifications are a plus.
• Skills: Strong analytical and problem-solving abilities; excellent communication and presentation skills; stakeholder management; financial modeling; deal-making and negotiation; vendor management.

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