Case Study

Workers’ Compensation Insurance

Read our case study to find out how we helped Workers’ Compensation Insurance with our range of IT services and solutions.


The Challenge

WC provider with over $1.5 billion in premiums, 128,000 policyholders and nearly $20 billion in assets.

Re-engineer the claims and policy applications to replace more than a dozen existing, aging systems with a single software suite

Enhanced the IT workforce by integrating a team capable of the development and integration of new systems.

Business challenges:

  • Improve service to agents and policyholders
  • Improve fraud detection
  • Upgrade billing systems
  • Reduce the cost of IT operations

Solutions & Engagement Highlights

  • Upgrade to a new state of the art insurance platform including Enterprise Systems Architecture, Development, QA testing, Integration and Customization
  • Ascend proposed a combination of Directors, Managers, and Consultants that have been leading the project for over 5 years working on:
    • Public Website
    • Quote Management System | Policy Center
    • Claims
    • Billing
    • Cyber Security & ERM
    • Quality Assurance

The Outcome

  • Ascend has provided:
    • Director of Systems Engineering
    • Director of Software Development
    • Director of Quality Engineering
    • Chief Information Security Officer
    • IT Architects, Software Developers
    • DevOps and Infrastructure
  • 5 Year Vendor Rating of ˝Excellent˝
  • Prime Vendor with the highest number of Consultants placed
  • Guidewire Billing System Integration and Implementation
  • Real time web platform that has increased
  • Quote response by 50%

Project Timeline


Planning Phase






Fully Operational

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